This page explains payment, cancellation, termination, refund and withdrawal rules for NordMotor24 services.
1. Scope
These rules apply to paid NordMotor24 services such as listing packages, promotions and dealer subscriptions. They do not govern the vehicle transaction between buyer and seller. NordMotor24 is a marketplace and is not a party to the vehicle purchase agreement.
2. Price and payment
Before placing a binding order, you will be shown the service, total price in NOK, any applicable VAT, payment method and whether the payment is one-off or recurring. Only methods shown at checkout are available. Vipps, bank payment or another solution is active only when it can actually be selected at checkout.
3. Cancellation and termination
An order that has not yet been activated or published may be cancelled by contacting us. If delivery has not started, the amount paid will be refunded. A recurring subscription may be cancelled at any time and ends at the close of the paid period unless another minimum term was clearly disclosed before ordering. No further payment will be taken afterwards.
4. Consumer right of withdrawal
When a consumer buys a NordMotor24 service online, the withdrawal period is normally 14 days from the day after the agreement was concluded and the required information was received. You may withdraw by sending a clear statement to kontakt@nordmotor24.no. Include your name, email address and order reference. You may use the statutory model form, but a different clear statement is sufficient.
5. Immediate start of service
If you expressly ask for the service to begin before the withdrawal period expires, NordMotor24 may charge a proportionate amount for the part already supplied if you later withdraw. The right of withdrawal can be lost only where mandatory law permits it and you have expressly consented and acknowledged this in advance.
6. Refunds
Following a valid withdrawal, NordMotor24 refunds payments received without undue delay and no later than 14 days after receiving notice. Refunds normally use the original payment method and carry no separate refund fee. Refunds for cancellation or defective performance are assessed under the agreement and mandatory Norwegian law.
7. Vehicle cancellation, return or termination
Cancellation, return, complaints, price reduction or termination of a vehicle purchase must be handled directly with the vehicle seller. Rights differ when buying from a business and from a private individual. NordMotor24 may help document the listing and messages, but cannot cancel the vehicle contract or refund the vehicle price.
8. Business customers
The statutory consumer right of withdrawal does not automatically apply to business purchases. Business orders are governed by the order, agreed term and any special conditions shown before purchase.
9. Contact us
Send cancellation, termination, refund or withdrawal requests to kontakt@nordmotor24.no. You can also use the contact form. We will confirm receipt in writing.
Open the contact formMandatory rights under Norwegian law always prevail over terms providing less protection.